Help

Everything you need to know about shopping, your orders, and reading your comics.

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Finding & Buying

Browsing titles

Use the store's main page to browse available comics. You can filter by series, format (digital or print), and price. Click any cover to see the full details, including a description and available formats.

Adding to your basket

From any title page, choose the format you'd like (digital download or physical copy) and click Add to Basket. You can continue shopping and check out whenever you're ready.

Digital vs physical

  • Digital — instant access after purchase. Read in your browser on any device via your Digital Library.
  • Physical (print) — a printed copy posted to your delivery address. Delivery times vary depending on the creator or print partner.

Your basket is saved to your browser, so you won't lose it if you close the tab before checking out.

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Payment

Accepted payment methods

  • Card — Visa, Mastercard, and American Express are accepted.
  • PayPal — Pay with your PayPal balance or linked cards.

Currency

Prices are shown in the currency set by the store. Your bank or payment provider may apply a conversion fee if your account uses a different currency.

Security

All card payments are processed securely by Stripe. We never store your card details — they go straight to Stripe's PCI-compliant systems.

Order confirmation

After a successful payment you'll receive an order confirmation email. If it doesn't arrive within a few minutes, check your spam folder.

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Digital Library

Accessing your comics

Every digital purchase is added to your Digital Library instantly. Sign in, click your account name, and choose Digital Library to see all your titles.

Reading

Click any title to open it in the comic reader. The reader runs in your browser — no app to install. It works on desktop, tablet, and mobile.

Reading progress

Your position is saved automatically. When you return to a comic, you'll pick up where you left off.

Account required

You need a free account to access your Digital Library. If you checked out as a guest, create an account with the same email address you used at checkout to claim your purchases.

Your digital purchases are permanent — they'll be in your library as long as your account is active.

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Delivery & Tracking

How long does delivery take?

Delivery times depend on the type of order:

  • Print-on-demand titles are printed after you order and typically arrive within 5–10 business days for UK addresses. International orders may take longer.
  • Creator stock titles are sent directly by the creator, who sets their own dispatch times.

Tracking

If a tracking number is available it will appear in your My Orders page once your order has been dispatched. Sign in and click your account name to access My Orders.

Shipping costs

Shipping is calculated at checkout based on your delivery address and the items in your basket.

If you have a mix of digital and print items in your basket, only the print items incur a shipping charge.

Returns & Refunds

Physical orders

If your physical copy arrives damaged or significantly different from what was described, contact us within 14 days of receiving it and we'll arrange a replacement or refund.

Digital purchases

Because digital comics are accessible immediately after purchase, we are generally unable to offer refunds once access has been granted. If you believe a purchase was made in error or by an unauthorised person, please contact us as soon as possible.

How to request a return or refund

  1. Sign in and go to My Orders.
  2. Find the affected order.
  3. Use the contact details below to get in touch, quoting your order reference.

Your Account

Creating an account

A free account lets you access your Digital Library, track orders, save a wishlist, and follow your favourite creators. Register here.

Signing in

Use the Sign in button in the top navigation. One account works across every creator store and the full catalogue.

Forgotten password

On the sign-in screen, click Forgot password? and we'll send a reset link to your email address.

Updating your details

Sign in and go to Account Settings (via your account menu in the navigation bar) to update your name, email, or password.

Contact

If you can't find an answer above, we're happy to help.

For questions about this store's titles, orders, or products, contact the creator directly:
info@theshiftcomics.com

For platform and account questions (login, payments, Digital Library), contact Krakathoom:
hello@krakathoom.com